Privacy Policy — RedWast Vehicle Recovery Qatar

This Privacy Policy explains how RedWast Vehicle Recovery Qatar ("we", "us", "our") collects, uses, discloses, and protects personal information when you use our online platform and related services. By accessing or using our service, you agree to the practices described in this policy.

1. Information We Collect

We collect information necessary to deliver vehicle recovery and related services, to operate our platform, and to communicate with you. Types of information we collect include:

• Contact information: name, phone number, email address, and physical address when provided for service requests or billing.
• Vehicle and service details: vehicle make/model, location, condition, incident details, and service preferences required to provide recovery services.
• Payment and billing information: payment details and invoices; payment processing may be handled by third-party payment processors.
• Device and usage data: IP address, browser type, operating system, pages visited, and technical log data collected automatically.
• Location data: approximate or precise location information when you request location-based services or share location details with us.
• Communications: records of communications with customer support or service providers, including emails and messages.

2. How We Use Information

We use personal information for the following purposes:

• To provide, operate, and maintain our services and to fulfill service requests.
• To process payments, invoices, and refunds.
• To communicate with you about bookings, updates, and support inquiries.
• To improve and personalize our platform, services, and user experience.
• To detect, prevent, and address technical issues, fraud, or misuse of our services.
• To comply with legal obligations and respond to lawful requests by public authorities.

3. Legal Basis for Processing (where applicable)

Where applicable under data protection laws (including GDPR), we rely on one or more of the following legal bases to process personal data: performance of a contract, legitimate interests (such as fraud prevention and service improvement), compliance with legal obligations, and your consent where required.

4. Cookies and Similar Technologies

We and our service providers use cookies and similar tracking technologies to recognize you, remember preferences, analyze usage, and improve our services. You can control cookie preferences through your browser settings or device. Disabling certain cookies may affect the functionality of the platform.

5. Sharing and Disclosure

We may share personal information with:

• Service providers and business partners who perform services on our behalf (for example, tow operators, payment processors, hosting providers).
• When required by law, regulation, or legal process, or to respond to lawful requests by public authorities.
• To protect the rights, property, or safety of RedWast Vehicle Recovery Qatar, our customers, or others.
• In connection with a merger, acquisition, reorganization, financing, or sale of assets, subject to customary confidentiality protections and applicable law.

6. International Transfers

Personal information may be transferred to and processed in countries other than the country in which you reside. When we transfer data across borders, we implement reasonable safeguards to protect it, such as contractual protections and security measures consistent with applicable legal requirements.

7. Data Retention

We retain personal information for as long as necessary to provide services, for legitimate business purposes, and to comply with legal obligations. Retention periods vary according to the type of information and applicable regulatory requirements.

8. Your Rights

Depending on applicable law, you may have rights regarding your personal information, such as the right to access, correct, delete, restrict or object to processing, and to data portability. To exercise these rights, contact us using the contact details below. We will respond in accordance with applicable law.

9. Security

We implement administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction. No system is completely secure; we cannot guarantee absolute security of data.

10. Children

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under applicable minimum ages. If you believe we have collected such information, please contact us and we will take steps to remove it.

11. Changes to this Policy

We may update this Privacy Policy from time to time. When we make material changes, we will provide notice through the platform or by other means as appropriate. Continued use of the service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal data, please contact:

RedWast Vehicle Recovery Qatar
Building 12, Al Mathaf Street, Al Wakrah, Al Wakra Municipality, Qatar
Email: info@redwast.info

This Privacy Policy is provided as a general template and does not constitute legal advice. For specific questions about data protection obligations, consider consulting a qualified legal professional.